Discover more ride volume daily with the click of a button.

RoundTrip Community is the first online marketplace where credentialed and quality-rated NEMT providers can view and provide all levels of health system ride requests on a daily basis.

With RoundTrip Community:

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Create efficiency

Receive accurate and voiceless ride requests

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Access available rides

Fill your vehicle schedules with rides in your service area

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Grow your Business

Work with RoundTrip and serve new clients

Sign Up for RoundTrip Community

Transport More Patients Now!

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Complete your Application

Submit your company's information and other required documents.

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Access the Platform

Learn more at a virtual
onboarding session.

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Hit the Road

Receive ride requests, offer an ETA, and schedule your vehicles.

FAQ for Transportation Providers

Where do you operate?

RoundTrip has a nationwide transportation network and has the strongest presence in these states: ME, MA, NH, PA, NY, NJ, DE, MD, DC, VA, MS, VT, AZ, AK, TN, CT, RI

How do I join your network and what are the required credentials?

At minimum, you must be an active Medicaid provider with current certification and licensing.  To join our network, fill out the form and follow the prompts to create your provider profile. You will be notified as soon as we verify your information-it should take less than 2 business days.

How much does it cost to join your network?

There is a small monthly access fee, based on volume offered in the market.

How will I be paid?

RoundTrip works directly with the Health institutions and insurance payors to obtain authorizations prior to release of the trip to the network.  Once you have accepted a trip, you will bill the corresponding payor directly (such as you do now) unless otherwise directed to bill RoundTrip. In the event you are instructed to bill RoundTrip, you will have a contracted rate for those rides net 30 days.

Do you hire drivers like Uber and Lyft?

We do not hire independent drivers.  RoundTrip works with a credentialed network of transportation providers who are certified to provide Medicaid. RoundTrip has a national partnership with Lyft for ridesharing. 

What is the insurance requirement to be a provider in your network?

You will be required to maintain comprehensive general and automobile liability coverage with limits no less than $1,000,000 per occurrence and $1,000,000 annual aggregate. You will be required to maintain medical professional liability coverage with limits consistent with prevailing industry standards and workers’ compensation insurance in the statutory required amounts.

How do I receive ride requests?

Once you are credentialed and accepted into the network, you will receive access to our Community Portal and Dispatcher Portal, where you will be able to view/accept/manage ride requests.

Need More Information?

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