health-services

Inside our digital transportation solution

We provide community paratransit program riders with the ability to order a ride online, via mobile device, and via phone.

Through our digital transportation marketplace, we connect riders with transportation options such as rideshare, medical sedans, and wheelchair vans, exactly when and where they need it and at a better cost for the transit agency.

Built to Expand Access

Roundtrip is an easy-to-use ride booking platform that expands mobility options for specialized populations.

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How it works

Roundtrip offers same-day point-to-point rides, regardless of physical ability, at an affordable cost.

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    Community member needs a ride

    Using our simple ride booking platform, a rider can book as many rides as they need. Rides can be booked on-demand or scheduled weeks or months in advance.

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    We match riders with the right rides

    A ride request goes out to our marketplace and a best-in-class transportation provider from our credentialed network can view the ride, offer an ETA, and claim the trip. Once the ride is scheduled, we send reminders via text or voice letting the patient know the ride status.

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    Agency leaders receive insight

    Evaluate Roundtrip program costs against fixed route or legacy paratransit programs. Help transit agencies reduce the costs to provide an ADA compliant program and provide a better experience for the community.

How we're different

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Expand mobility options

Roundtrip is an ADA compliant paratransit solution that offers same-day point-to-point rides, regardless of rider’s physical abilities. Riders can book a curb-to-curb rideshare or wheelchair van with medical assistance. 

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Optimize rider experience

Rider can freely schedule rides by logging into the Roundtrip online booking platform, mobile app, or by calling our 24/7 call center to book a ride. Customers will receive ride reminders and ride status notifications for seamless coordination.

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Reduce transportation cost

Roundtrip is proven to reduce operating cost by introducing a credential transportation network that includes rideshare to help offload demand for legacy paratransit programs.

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Manage transportation programs

Access financial and quality metrics whenever you need them. Ensure all data is stored in a secured format, with member eligibility maintained through an SFTP channel and updated on a regular cadence.

We save transit agencies thousands of dollars and give thousands of community members more options to access a paratransit ride.