As our company responds to COVID-19, the health and safety of our employees and customers remains our top priority. The work we do is critical to thousands of people and the healthcare system, and we are committed to being there when our passengers and Roundtrip users need us most.
We will be making updates here for the latest Roundtrip news as it pertains to COVID-19.
- Our employees are following applicable state and local guidance to remain at home and maintain a safe distance from others.
- We respect that our clients are experiencing an incredibly challenging and stressful event, and there is also a focus on patient care and ensuring that patients can still receive the care they need. We’ll continue to monitor CDC and client-imposed COVID-19 guidelines, and we’re here to support care coordinators as they face any transportation related challenges.
UPDATE: March 30, 2020
- All transportation companies are following the recommended CDC guidance.
- Although this is subject to change, the current recommendation is that any patient who falls within one of the following categories listed below must utilize an ambulance for transportation services. All three of these patient types are considered “isolation precautions” and a PCS (Physician Medical Necessity) must be completed:
- Confirmed: The patient meets all the criteria necessary to be considered a Patient Under Investigation (PUI), including signs, symptoms and travel history. A lab sample was collected and tested by a CDC-qualified laboratory and the result is positive.
- Suspected: The patient meets all the criteria necessary to be considered a Patient Under Investigation (PUI), including signs, symptoms and travel history. A lab sample was collected and sent to a CDC-qualified lab, but the results are still pending.
- Exposed: The person meets the criteria established by the CDC with regards to travel history and/or close contact with a confirmed case, but the individual is not exhibiting any additional signs or symptoms consistent with infection.
- Transportation providers will continue to follow their normal billing practices. If health systems submit claims to the insurance carriers using the Isolation ICD-10 code along with the supplemental PCS, these claims should follow the current process by Medicare / Medicaid.
- Health systems may be able to receive FEMA dollars to pay for these ordered transportation services. Meaning, if “facility” is elected as the payor for the Roundtrip ride, they may be able to use FEMA funds to pay the transportation providers.
- Lyft and Uber have launched pages to provide up-to-date information about their respective companies’ approaches.
- You can use Roundtrip to coordinate rides for clinicians to safely and efficiently get your staff to your facility. Health systems want to show gratitude to their employees, especially right now, and help get their staff to facilities and additional care sites without public transportation. We have already seen a hospital book over 50 rides for its staff.
- For more ways you can use Roundtrip to help during COVID-19, refer to this blog post.
UPDATE: March 27, 2020
Roundtrip has added ‘COVID-19’ as a Trip Reason
- Users have been instructed to use this Trip Reason for any passenger diagnosed or suspected to have COVID-19.
- Per the CDC, users have been instructed to request non-rideshare vehicle types for their ride request if the passenger has been diagnosed with COVID-19 or suspected to have it.
UPDATE: March 23, 2020
Changing facility entrances or Adding Alternative Care Sites
- We are seeing healthcare facilities mobilize additional care sites to handle outpatient or routine care. Reach out to Roundtrip to update your pickup and drop off locations.
- Please refer to Venue Mapping instructions here and send the Facility Location document to Roundtrip to update your facility’s venue mapping.
Roundtrip can help your facility maintain efficiency at this critical time
- Refer to Center for Medicare & Medicaid Service (CMS) for their latest news and program updates. Medicare has waived the 3-day hospital stay criteria to qualify for part B coverage in a nursing facility, which means hospitals can discharge non-coronavirus patients to homes or nursing homes to open up space at their facility. Roundtrip can help you get these patients home.
Remember to cancel any rides that are no longer needed
- You can cancel a ride directly in the Roundtrip Booking Portal.
For any questions or concerns, please reach out to your Roundtrip Client Success contact at firstname.lastname@example.org
On behalf of the entire Roundtrip team, we’re here for you.